As the situation with COVID-19 evolves our daily routine activities, it is our top priority to keep customers adequately informed.
During these difficult times, flights are canceled and we are forced to use the train to ensure delivery of your package.
Therefore we unfortunately have no guarantee that our normal delivery times will be adhered to and delays of approx. 5 days are expected.
Please note that shipping worldwide is affected. We sincerely apologize for the inconvenience and hope for your understanding.
If the delivery time is too long for you, we would like to remind you,
that it is possible to request a refund within 24 hours of placing the order.
In addition, it is important to us to guarantee the health and safety of our employees, customers and the general public.
At Novelnarrativ we take care of both the general public and our employees. All Novelnarrativ employees have health insurance and each employee receives his full salary, especially during this time.
All employees have been trained in how to properly wash their hands, the work areas are cleaned before each package is shipped, and all employees wear face masks and vinyl gloves when packing orders.